Terms & Conditions

1. Business Identity

• Legal Entity: Popo and Pogo E-Retail LLP
• Registered Office: Haryana, India
• Email: [email protected]
• Brand Name: House of Uma Legacy Co.

2. Eligibility

By using this Website, you represent that:

• You are at least 18 years of age, or are accessing the Website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding contracts under applicable law.

3. Use of Website

You agree to use the Website solely for lawful purposes.

You may not:

• Engage in fraudulent, abusive, or unlawful activity;
• Attempt to gain unauthorized access to our systems or data;
• Copy, reproduce, or distribute Website content without prior written consent.

We reserve the right to suspend or terminate your access at our discretion if misuse or violation of these Terms is detected.

4. Product Information and Availability

We make every effort to display product descriptions, images, colors, and prices accurately.

However, due to variations in screen settings or photography, actual colors or textures may differ slightly.

All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time without notice.

5. Pricing and Payment

All prices listed on the Website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.

We reserve the right to modify prices without prior notice.

Payments can be made through secure third-party processors, including PayU, Razorpay, and Cashfree.

We do not store or access your payment card details. All transactions are encrypted and processed through PCI-DSS compliant platforms.

6. Order Confirmation and Fulfilment

An order is deemed confirmed only when full payment is successfully received and you receive an official order confirmation email.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Suspected fraud or unauthorized activity
• Incorrect pricing or product information
• Product unavailability

In such cases, any payment received will be refunded in accordance with our Refund Policy.

7. Shipping and Delivery

All orders are processed and dispatched in accordance with our Shipping Policy, available on the Website.

Estimated delivery timelines are indicative and may vary due to courier delays, force majeure, or location-specific restrictions.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed strictly by our Refund Policy, which forms an integral part of these Terms.

Please review the policy before making a purchase.

9. Loyalty and VIP Programs

We may offer loyalty or VIP membership programs providing exclusive access, benefits, or early product previews.

Participation is voluntary and may require registration or limited personal information as outlined in our Privacy Policy.

We reserve the right to modify or terminate such programs without prior notice.

10. Intellectual Property Rights

All content available on this Website — including but not limited to text, graphics, logos, product images, video, icons, layout, and design — is the exclusive property of Popo and Pogo E-Retail LLP or its content suppliers.

You may not copy, reproduce, republish, or exploit any portion of the Website without our express written consent. Any unauthorized use may result in civil and/or criminal liability.

11. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We reserve the right to suspend or delete accounts found to be in violation of these Terms or suspected of misuse.

12. Third-Party Links and Integrations

Our Website may contain links to third-party websites or integrations (e.g., payment gateways, Instagram, WhatsApp).

We are not responsible for the content, privacy practices, or security of such external sites.

Your interactions with third-party services are governed by their respective terms and policies.

13. Marketing and Communication

By placing an order or submitting your contact information, you consent to receive transactional and promotional communications from us via email, WhatsApp, or SMS.

You may opt out of promotional communication at any time by contacting [email protected].

14. Limitation of Liability

To the maximum extent permitted by law, Popo and Pogo E-Retail LLP and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of:

• Use of or inability to use the Website or its services,
• Delay or non-delivery of products,
• Errors, inaccuracies, or omissions in content,
• Unauthorized access to your data.

Our total liability for any claim shall not exceed the value of the product purchased or INR 5,000, whichever is lower.

15. Indemnification

You agree to indemnify, defend, and hold harmless Popo and Pogo E-Retail LLP, its partners, employees, and affiliates from any claim or demand arising from your breach of these Terms or your violation of any applicable laws or third-party rights.

16. Force Majeure

We shall not be held liable for failure or delay in performance of any obligation under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, labor disputes, or technical failures.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts of Haryana.

18. Amendments

We reserve the right to modify these Terms and Conditions at any time without prior notice.

The revised version will be posted on this page with the "Last Updated" date. Continued use of the Website constitutes acceptance of the updated Terms.

19. Contact Information

For questions regarding these Terms and Conditions, please contact: