Payment Methods
Secure and convenient payment options for your purchases
Accepted Payment Methods
We accept online payments through our secure payment gateway powered by Razorpay. You can pay using:
💳 Cards
- Credit Cards (Visa, Mastercard, American Express, RuPay)
- Debit Cards (All major banks)
📱 UPI
- Google Pay
- PhonePe
- Paytm
- Any UPI app
🏦 Net Banking
All major Indian banks supported
💰 Wallets
- Paytm Wallet
- PhonePe Wallet
- Other digital wallets
Cash on Delivery (COD)
Cash on Delivery is not available. Due to the high value of the premium handloom sarees we sell, we only accept online payments. This ensures secure transactions and protects both you and us from fraud and payment-related issues.
Payment Security
Your payment information is completely secure. We use industry-standard encryption and security measures:
- All payments are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway
- We do not store your card details on our servers
- All transactions are encrypted using 256-bit SSL technology
- Two-factor authentication for added security
Payment Process
- Complete your order details and shipping information
- Review your order summary and total amount
- Click on "Place Order" to proceed to payment
- You will be redirected to Razorpay's secure payment page
- Select your preferred payment method
- Complete the payment
- You will receive an order confirmation email immediately
Payment Confirmation
Once your payment is successful:
- You will see a confirmation message on your screen
- An order confirmation email will be sent to your registered email address
- Your order will be processed within 24 hours
- You will receive shipping details via email/SMS once dispatched
Payment Failed?
If your payment fails, please:
- Check if your internet connection is stable
- Verify that you have sufficient funds in your account
- Ensure your payment method is active and valid
- Try using a different payment method
- Contact your bank if the issue persists
If you continue to face issues, please reach out to us at [email protected] or call +91 92171 32299.
Refund Processing
In case of order cancellation (within 2 hours of placing order) or if we need to process a refund:
- Refunds will be processed to the original payment method
- Processing time: 5-7 business days
- Actual credit to your account depends on your bank's processing time
- You will receive a confirmation email once the refund is initiated
Contact Us
For any payment-related queries or issues:
House of Uma Legacy Co.
Email: [email protected]
Phone: +91 92171 32299
Hours: Mon-Sun, 10 AM - 8 PM IST
Last Updated: October 2024
This policy may be updated from time to time. Please check this page for the most current information.